Omni-Channel in Salesforce: Delivering Seamless, Smarter Customer Service
Omni-Channel in Salesforce: Delivering Seamless, Smarter Customer Service Introduction In today’s digital era, customer expectations have changed dramatically. Whether it’s email, chat, phone, or social media, customers demand fast, consistent, and personalized service across all platforms. Businesses that fail to deliver such experiences risk falling behind. Enter Salesforce Omni-Channel — a robust feature in Salesforce […]
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